Contact Us
Got a question about how we rank the best online poker sites, spotted something that needs updating, or just want to flag an issue with a review? This is the page for that. We read every message that comes in, though we can't offer personal betting advice or help resolving a dispute directly with an operator.
How to reach us
The quickest way to contact our team is by email at [email protected]. Include the name of the poker site or page you're writing about and we'll route it to the right person. We typically reply within 48 hours, though busier periods can push that out slightly.
What we can help with
- Corrections to bonus terms, licensing details, or other factual information on a review
- Questions about how a site ended up in a particular position on our rankings
- Reports of broken links, outdated promotions, or sites that have exited a state or shut down
- General feedback on the site or suggestions for operators to review
- Press or partnership enquiries
What we can't help with
We're an independent review and comparison site, not a poker operator, so we can't access anyone's player account, process a deposit or withdrawal, or resolve a dispute over a specific hand or bonus payout. For those issues, you'll need to contact the poker site's own support team directly — details are usually in the cashier or help section of their app or client.
If you're having trouble with the app or website you're using right now to browse Poker, look for a "Contact," "Support," or "Help" link within that app or on its website, or check any confirmation email you received when signing up. We aren't able to resolve account, billing or technical issues from this page.
A quick word on how this site works
Poker may earn a commission when readers sign up through links on this site, at no extra cost to the player. That relationship never decides how a poker site is scored or ranked — our About Us page explains more about who we are and how reviews get put together.
Before you write in about a bonus
A lot of the messages we get are about welcome offers, so it's worth checking a few things first. Every deposit bonus listed on this site — such as the offers shown from Coinpoker, Bovada, Stake, Ignition, Americas Card Room, Black Chip Poker, Ya Poker, BC Poker, Betonline and Jack Poker — comes with its own playthrough requirement, time limit and eligibility rules set by the operator, not by us. Those terms can change, so always confirm the current wagering requirement and expiry window directly on the operator's site before you deposit. If a promotion looks different from what's shown on our page, let us know so we can review it, but the operator's own terms page is the final word on what applies to your account.
Responsible gambling and eligibility
Online poker for real money is legal only in certain regulated US states, and every operator we cover requires players to be 21 or older (a small number of jurisdictions set the minimum at 18). If you're contacting us with concerns about your own or someone else's gambling, please don't wait on an email reply — the National Council on Problem Gambling helpline is available 24/7 at 1-800-GAMBLER. Our Responsible Gambling page has further resources and self-exclusion information, and our Terms and Conditions page covers the rules that govern use of this site.
Response times and what happens next
Most enquiries get an initial reply within two business days. Corrections that affect factual accuracy — licensing status, bonus terms, or payment methods, for example — are prioritized and checked against the operator's own published terms before we update anything. We won't always be able to make every requested change, particularly around subjective rankings, but we'll explain our reasoning if we don't.